It’s something we have all experienced. Just when we’re ready to make a significant purchase, such as a television or a laptop computer, the personality of the sales professional is such a turnoff that you decide to buy elsewhere. You have just experienced a very important sales tip in action.
Every person is different, and it’s essential that you deliver information, particularly sales information, in a manner that suits the other person’s personality, not your own. Match your sales approach to the personality of the person you are selling to and you will increase your odds of success tenfold.
In our sales training, we identify four personality types – doers, talkers, pacers and controllers. Doers are direct, competitive, confident, demanding and results oriented, such as Donald Trump or Michael Jordan. Talkers are interactive, impulsive, emotional and expressive, such as Oprah Winfrey or Bill Clinton. Pacers are steady, sincere, loyal and good listeners, such as Mr. Rogers or Billy Graham. Controllers are cautious, analytical, technical and quality oriented, such as Tiger Woods or Bill Gates.
Just as your personality likely falls into one of these categories, the same is true for every sales prospect. Your goal should be to approach a prospect with your own personality in neutral and within the first 30 seconds determine the personality of your prospect. Then, adjust your approach to match their personality type.
For example, if you determine that the prospect is a doer, then don’t waste time. Move quickly into presenting relevant factual information. If the prospect appears to be a talker, slow down and expect to devote a few minutes to chatting about the weather or your summer vacation. You risk losing a sale when there’s a mismatch of your approach to the prospect’s personality.
How do you determine a personality type within 30 seconds of meeting a person? It’s not easy, and some people are naturally more intuitive than others. But there are many signals that you can pick up on. A firm handshake could indicate a doer or a controller. Numerous family photos in the room could indicate a talker. If the room is highly organized and business-like, you may be in the company of a controller.
Equally important is determining your own personality type and your ability to adjust your style as needed. You may find that within your organization certain individuals are better at reading personality types and adjusting their types at will. These are the people you want in lead sales positions.
Tailoring your sales approach based on the reading of personality types – it’s just another of the important tools for improving your success in closing the sale.